WE STAND BY YOU BY STANDING FOR OUR PRODUCTS
Terms cover Products under the Brand MediaGear, HyperPorts and other brands we are licensed to sell.
Limited Warranty Returns: 30 Day Money Back Returns: After 30 Days Under Warranty
LIMITED WARRANTY
All MediaGear products are backed by either a 6 MONTHS or ONE YEAR / 12 MONTHS Warranty.
Term of Limited Warranty is listed on each individual product page.
UNDER WARRANTY:
PURCHASED THROUGH MEDIAGEARPRO.COM SITE:
Replacements, Exchanges or Refund:
Eligible to Customers who experience Hardware, Software, Quality or Functionality issues with our products.
WITHIN THE UNITED STATES
We will resolve all Quality and Functionality related issues once we have received and tested the defective item. The Customer is responsible for shipping the defective product to us. Cost of shipping a replacement back to you will be covered by us.
OUTSIDE OF THE UNITED STATES
We will resolve all Quality and Functionality related issues once we have received and tested the defective item. International shipping cost must be covered by the customer for both return and replacement.
AMAZON PRIME PURCHASES:
Follow Amazon's Return/Exchange/Refund procedure.
Contact us directly at sales@mediagearpro.com if your purchase does not fall under Amazon's policy but is within MediaGear's Warranty Period. Please provide us with your proof of purchase or the Amazon Order number when you do so for eligibility. We are unable to process request without proof of purchase.
All MediaGear products are backed by either a 6 MONTHS or ONE YEAR / 12 MONTHS Warranty.
Term of Limited Warranty is listed on each individual product page.
UNDER WARRANTY:
PURCHASED THROUGH MEDIAGEARPRO.COM SITE:
Replacements, Exchanges or Refund:
Eligible to Customers who experience Hardware, Software, Quality or Functionality issues with our products.
WITHIN THE UNITED STATES
We will resolve all Quality and Functionality related issues once we have received and tested the defective item. The Customer is responsible for shipping the defective product to us. Cost of shipping a replacement back to you will be covered by us.
OUTSIDE OF THE UNITED STATES
We will resolve all Quality and Functionality related issues once we have received and tested the defective item. International shipping cost must be covered by the customer for both return and replacement.
AMAZON PRIME PURCHASES:
Follow Amazon's Return/Exchange/Refund procedure.
Contact us directly at sales@mediagearpro.com if your purchase does not fall under Amazon's policy but is within MediaGear's Warranty Period. Please provide us with your proof of purchase or the Amazon Order number when you do so for eligibility. We are unable to process request without proof of purchase.
RETURNS FOR REFUNDS WITHIN 30 DAYS
Amazon Prime Purchases:
Purchases through Amazon are subject to Amazon's Return Policy and processed through Amazon.
Purchased through MediaGearPro.com site:
Returns for ANY REASON
30 Days money back:
To be eligible for a return, your item must be unused, not damaged and in the same condition that you received it. It must also be in the original packaging with all the accessories included when returned. A 10% restocking fee will be assessed and subtracted from the refund amount. If the unit is determined faulty after testing or the problem caused by manufacturer error, the restocking fee may be waived. We will notify you about results.
To return:
1) Contact us with your purchase order number and the reason for return in order to receive a Return Authorization (RMA) number.
2) You can contact us via email sales@mediagearpro.com (preferred) or call 1-714-564-7719 during our regular support hours.
3) Returns require a receipt or proof of purchase in order to be processed.
4) We will send you an email to confirm return eligibility. Print the email and include that in the box with the unit.
5) Please do not send your purchase back to the manufacturer.
6) Please do not send your purchase back to us WITHOUT PRE AUTHORIZATION. REFUND ELIGIBILITY WILL BE VOID.
There are certain situations where only partial refunds are granted or no refund at all but an exchange instead: (if applicable)
* Items with obvious signs of use (partial refund)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error. (Partial Refund)
* Any item that is returned more than 45 days after original delivery date (NO refund - EXCHANGE ONLY). This means, if you purchased an item on the 25th March and receive it by the 1st of April. You have 30 days to request a refund authorization. Once approved, we MUST RECEIVE the item by May 14th or it will turn into an exchange. Do send us the confirmation tracking number the day you ship the product back, as if delay is due to postal service, a partial refund can be considered.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@mediagearpro.com.
Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately Clearance items cannot be refunded.
EXEMPTION FROM REFUNDS:
* Gift cards
* Downloadable software products
* Return request made after 30 days from the date of purchase.
Amazon Prime Purchases:
Purchases through Amazon are subject to Amazon's Return Policy and processed through Amazon.
Purchased through MediaGearPro.com site:
Returns for ANY REASON
30 Days money back:
To be eligible for a return, your item must be unused, not damaged and in the same condition that you received it. It must also be in the original packaging with all the accessories included when returned. A 10% restocking fee will be assessed and subtracted from the refund amount. If the unit is determined faulty after testing or the problem caused by manufacturer error, the restocking fee may be waived. We will notify you about results.
To return:
1) Contact us with your purchase order number and the reason for return in order to receive a Return Authorization (RMA) number.
2) You can contact us via email sales@mediagearpro.com (preferred) or call 1-714-564-7719 during our regular support hours.
3) Returns require a receipt or proof of purchase in order to be processed.
4) We will send you an email to confirm return eligibility. Print the email and include that in the box with the unit.
5) Please do not send your purchase back to the manufacturer.
6) Please do not send your purchase back to us WITHOUT PRE AUTHORIZATION. REFUND ELIGIBILITY WILL BE VOID.
There are certain situations where only partial refunds are granted or no refund at all but an exchange instead: (if applicable)
* Items with obvious signs of use (partial refund)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error. (Partial Refund)
* Any item that is returned more than 45 days after original delivery date (NO refund - EXCHANGE ONLY). This means, if you purchased an item on the 25th March and receive it by the 1st of April. You have 30 days to request a refund authorization. Once approved, we MUST RECEIVE the item by May 14th or it will turn into an exchange. Do send us the confirmation tracking number the day you ship the product back, as if delay is due to postal service, a partial refund can be considered.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@mediagearpro.com.
Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately Clearance items cannot be refunded.
EXEMPTION FROM REFUNDS:
* Gift cards
* Downloadable software products
* Return request made after 30 days from the date of purchase.
Warranty Returns: 30 Days Money Back Returns: After 30 Days Under Warranty
Purchased through MediaGearPro.com site or online Marketplace
ALL RETURNS ARE SUBJECT TO MEDIAGEAR'S RETURN POLICY AFTER 30DAYS.
AFTER 30 DAYS
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund unless there's a verifiable Quality issue or special circumstances. You will still be eligible for an change under either the 6 month or 12 month Warranty depending on which product is purchased.
Exchanges (if applicable)
We only replace items if they are defective or damage that is not caused by the user or negligence. If you need to exchange it for the same item, send us an email at sales@mediagearpro.com for a Return Merchandise Authorization (RMA) number (MUST include your sales order number and/or receipt of purchase in the email as proof of purchase). If you want to exchange it for a different product, it must be pre-approved and instructions will be given to follow through on the exchange for a different product.
ONLY AFTER RECEIVING RMA: Mail the return item to:
MEDIAGEAR INC
(Return Department)
1202 E Wakeham Ave #200,
Santa Ana, CA, 92705,
United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: (ONLY AFTER RECEIVING RMA)
MEDIAGEAR INC
(Return Department)
1202 E Wakeham Ave #200,
Santa Ana, CA, 92705,
United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We are responsible for the cost of shipping the replacement item to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you want expedite shipping on a replacement, you can include a check for $12.00 made out to "MEDIAGEAR INC" note "Shipping"
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For Questions or Concerns do contact us:
Mail:
MediaGear Inc
1202 E Wakeham Ave # 200,
Santa Ana, California 92705
Email:
sales@mediagearpro.com
Call:
1 (714) 564-7719
Last Edited on August 8th 2019
MediaGear Inc
1202 E Wakeham Ave # 200,
Santa Ana, California 92705
Email:
sales@mediagearpro.com
Call:
1 (714) 564-7719
Last Edited on August 8th 2019
