All MediaGear products are backed by either a 6 MONTHS or ONE YEAR / 12 MONTHS Warranty.
UNDER WARRANTY: Replacements, Exchanges or Full Refund: Eligible to Customers who experience Hardware, Software, Quality or Functionality issues with our products.
AMAZON PRIME PURCHASES: Follow Amazon's Return/Exchange/Refund procedure.
Contact us directly at sales@mediagearpro.com if your purchase does not fall under Amazon's policy but is within MediaGear's Warranty Period. Please provide us with your receipt of purchase when you do so for eligibility.
WITHIN THE UNITED STATES We will resolve all Quality and Functionality related issues once we have received and tested the defective item. The Customer is responsible for shipping the the defective product to us. Cost of shipping a replacement back to you will be covered by us.
OUTSIDE OF THE UNITED STATES We will resolve all Quality and Functionality related issues once we have received and tested the defective item. International shipping cost must be covered by the customer for both return and replacement.
Amazon Purchases: Purchases through Amazon are subject to Amazon's Return Policy
Returns for ANY REASON 30 Days money back Guarantee: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
EXEMPTION: * Gift cards * Downloadable software products * Return request made after 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless there's a verifiable Quality issue.
There are certain situations where only partial refunds are granted: (if applicable) * Items with obvious signs of use * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@mediagearpro.com.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@mediagearpro.com and send your item to: 1202 E Wakeham Ave #200, Santa Ana, CA, 92705, United States.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to: 1202 E Wakeham Ave #200, Santa Ana, CA, 92705, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For Questions or Concerns do contact us:
Mail: MediaGear Inc 1202 E Wakeham Ave # 200, Santa Ana, California 92705
