Technical Support

SKU: DK0001

SKU: DK0004

SKU: DK0002

SKU: DS0001

Common Tech issues with regards to the Docking Stations that require DisplayLink driver installation.

For Docking Station Models (SKU): DK0001, DK0002, DK0004, DK0006, DS0001

Minimum PC requirements for DisplayLink software:
PLEASE CALL 1 (714) 564-7719
Monday to Friday 9.30am-4.30pm PST
if you have installation issues or need help with troubleshooting!
We are ready and waiting to assist you through a seamless set up!

Windows || Mac || Android || Others

Windows Vista, Windows 7, Windows 8
For Windows Vista – Windows 8, the Windows Experience Index (WEI) is a useful measure of hardware level. The WEI is accessible from Computer > Properties, or from Control Panel > System.

The following system specs are recommended minimum:

Windows Experience Index: WEI score of at least 3 in the "Graphics; Desktop performance for Windows Aero" category. Overall WEI score of at least 3 as recommended by Microsoft.
Processor: 1.2 gigahertz (GHz) or faster with support SSE2
RAM: 2 gigabyte (GB) for 1 DisplayLink display. 4 GB or more recommended for 2 or more DisplayLink displays
- Graphics processor: Intel, AMD or NVIDIA GPU supporting Microsoft DirectX 9 or later with a WDDM driver. Matrox or SiS graphics are not supported.
- USB: At least one USB 2.0 or USB 3.0 port.
- 30 megabytes (MB) of free disk space.
- Computer screen for use with the DisplayLink device, if it is not integrated.
- Network access for software downloads, or access to a CD-ROM drive.
- On Windows 7, you need Service Pack 1 with at least KB3033929 installed to support SHA-2 driver hash from DisplayLink driver R8.0+.

Windows 10 Anniversary Update 2016
- Processor: 1.2 gigahertz (GHz) or faster with support SSE2
- RAM: 2 gigabyte (GB) for 1 DisplayLink display. 4 GB or more recommended for 2 or more DisplayLink displays
- USB: At least one USB 2.0 or USB 3.0 port.
- 30 megabytes (MB) of free disk space.
- Computer screen for use with the DisplayLink device, if it is not integrated.
- Network access for software downloads, or access to a CD-ROM drive.

Windows 8.1, Windows 10 (2015)
-Processor: 1.2 gigahertz (GHz) or faster with support SSE2
- RAM: 2 gigabyte (GB) for 1 DisplayLink display. 4 GB or more recommended for 2 or more DisplayLink displays
- Graphics processor: Intel, AMD or NVIDIA GPU supporting Microsoft DirectX 10 or later with a WDDM driver. Matrox or SiS graphics are not supported.
- USB: At least one USB 2.0 or USB 3.0 port.
- 30 megabytes (MB) of free disk space.
- Computer screen for use with the DisplayLink device, if it is not integrated.
- Network access for software downloads, or access to a CD-ROM drive.

Windows XP

Processor: 1.2GHz Single Core CPU or higher
RAM: 1GB memory for 1 DisplayLink display. 2 GB or more recommended for 2 or more DisplayLink displays
Graphics processor: Any primary graphics processor or card with XP drivers installed.
USB: At least one USB 2.0 or USB 3.0 port.
30 megabytes (MB) of free disk space.
Computer screen for use with the DisplayLink device, if it is not integrated.
Network access for software downloads, or access to a CD-ROM drive.

Operation systems:

Windows XP SP3 32bit (the last release to support Windows XP is 7.6)
Windows Vista (the last release to support Windows Vista is 7.7)
Windows 7
Windows 8, 8.1
Windows 10

DisplayLink software will install on Windows Server 2008/2008 R2, Windows Server 2012/2012 R2, Windows Embedded 7 machines and other applications specific versions of Windows.
However DisplayLink does not test or support these platforms.

Quick & Easy Set Up
1. Download and install Driver from: https://www.displaylink.com/downloads/windows
2. Restart the PC and dock to complete driver installation. The PC will start detecting the monitors.
3. Go your PC settings to configure the monitors for your needs.

MOST COMMON PROBLEMS AND SOLUTIONS LINK:

Question: Nothing works with DisplayLink on the docking station or get error message "USB Driver not recognized".
Answer: Follow step by step solution:
https://support.displaylink.com/knowledgebase/articles/544834-my-displaylink-device-does-not-work-at-all-or-i-g

Question: The docking station is constantly freezing or disconnecting while in use!
Answer: Follow Step by Step solution:
https://support.displaylink.com/knowledgebase/articles/544228-how-to-fix-your-displaylink-product-from-repeated

For all other issues NOT LISTED BELOW, please visit https://support.displaylink.com/ for solutions or email us at sales@mediagearpro.com (give us one business day to investigate) or call 714-564-7719 (Monday-Friday 9.30am-4.30pm PST).

You can also fill out the TECH SUPPORT FORM below.

INSTALLATION INSTRUCTIONS FOR MAC:
1) Download and install the latest DisplayLink driver from https://www.displaylink.com/downloads/macos
CATALINA: We strongly recommend you have a fully up-to-date macOS 10.15 Catalina before installing DisplayLink driver 5.2.1

2) Restart the Laptop and Docking Station.

3) Follow these steps to enable the display (if the display doesn't work right away) - needs to be done within 30mins of installing the Displaylink Driver:
For Mojave Users:
https://support.displaylink.com/knowledgebase/articles/1188004-macos-10-13-or-10-14-video-functionality-not-enab

For Catalina Users: two steps:
1. macOS 10.15 Catalina introduces a new permission called "Screen Recording" in System Preferences > Security & Privacy > Privacy. Despite the permission name, DisplayLink driver does not record screen data, but requires that permission to access pixels and send them through USB.
2. DisplayLink driver 5.2.1 still relies on a kernel extension. This means you will need to allow the extension within 30 minutes of installation in System Preferences > Security & Privacy > General, like with previous versions.

4) Restart the computer and the displays should read within a minute.

If you still need assistance after that please CONTACT TECH SUPPORT using the form below.

Mac OS X
*Visit DisplayLinks site to download the latest drivers (not listed below) for your Macbook or MacBook Pro and follow Step by Step installation guide
https://ww.displaylink.com/downloads/macos

OS X 10.6 Snow Leopard (the last release to support OS X 10.6 is v2.2)
OS X 10.7 Lion (the last release to support OS X 10.7 is v2.2)
OS X 10.8 Mountain Lion
OS X 10.9 Mavericks
OS X 10.10 Yosemite
OS X 10.11 El Capitan (from v2.5)
macOS 10.12 Sierra (from v2.6)
macOS 10.13 High Sierra
macOS 10.13 up to 10.13.3. For 10.13.4
macOS 10.14 Mojave
macOS 10.15 Catalina

MOST COMMON PROBLEMS AND SOLUTION LINKS:

For all other issues NOT LISTED BELOW, please visit https://support.displaylink.com/ for solutions or email us at sales@mediagearpro.com (give us one business day to investigate) or call 714-564-7719 (Monday-Friday 9.30am-4.30pm PST)

Question: DisplayLink device does not work at all when connecting on Mac OS X.
Answer: Step by Step Solution:
1. Reinstall DislpayLink Driver from https://www.displaylink.com/downloads/macos
2. Restart the Laptop and Docking Station
3. Follow these steps to enable the display (if the display doesn't work right away) - needs to be done within 30mins of installing the Displaylink Driver:
https://support.displaylink.com/knowledgebase/articles/1188004-macos-10-13-or-10-14-video-functionality-not-enab
4. Restart the computer the USB's should start responding and the Displays would read within a minute.
5. If USB is still not responding follow Step by step Solution:
https://support.displaylink.com/knowledgebase/articles/618597-my-displaylink-device-does-not-work-at-all-when-co

Question: How to check if the Displaylink kext is blocked on macOS 10.13 or 10.14?
Answer: You can check if the DisplayLink Kext is blocked by opening the System Report (Apple menu -> About) and select Extensions on the left pane and look for DisplayLinkDriver.kext. Check the "Loaded" column.
If this is set to "No" then the kext is blocked and needs to be enabled

Question: How to enable Video Functionality on macOS 10.13 or 10.14?
Answer: ***Please note: It's only possible to enable the system extension in the 30 minutes following the DisplayLink driver installation. A new installation can be run to reset this timer.
1. From the Apple menu, choose System Preferences
2. Click on the Security & Privacy panel
3. Follow the instructions on the screen to enable the Displaylink Software to run on the system
4. Unlock the user authorization.
5. Click Allow for System Software to activate a developer “DisplayLink Corp”
6. When the message "The Installation was successful" is displayed, click on "Restart Button" to finish installing the software.
***If it doesn't work reinstall the DisplayLink driver from https://www.displaylink.com/downloads/macos then immediately follow the steps above again, as the steps must be completed within 30mins of installation.

Question: Black Screen or unable to see mouse/cursor on the connected monitor
Answer: Visit link below for solutions based on graphic system on your Mac - click on related links in the article for step by step solutions
https://support.displaylink.com/knowledgebase/articles/544291-how-to-resolve-screen-corruption-leftover-artefac

Question: The screen keeps going blank and recovering repeatedly
Answer: Visit link below to fix issues with products repeatedly disconnecting, reconnecting and freezing:
https://support.displaylink.com/knowledgebase/articles/544228-how-to-fix-your-displaylink-product-from-repeatedl

For all other issues NOT LISTED BELOW, please visit https://support.displaylink.com/ for solutions or email us at sales@mediagearpro.com (give us one business day to investigate) or call 714-564-7719 (Monday-Friday 9.30am-4.30pm PST)

You can also fill out the TECH SUPPORT FORM below.

Android OS
*Visit DisplayLinks site to download the latest easy app and follow quick Step by Step installation guide
https://ww.displaylink.com/downloads/android
Operation systems:
Android 5 (Lollipop) onwards

Android device (tablet or phone) running OS version Lollipop or later (5.0 or later)
USB Host Mode enabled on the Android device
A USB OTG cable, to connect the USB DisplayLink enabled docking station cable (USB Type A) to the Android device.
A DisplayLink device. All USB 2.0 and 3.0 devices are supported. If the device is USB bus powered, you may have to attach it to an externally powered USB hub first, as the Android device might not be able to provide enough power.

You can also fill out the TECH SUPPORT FORM below.